Refund & Cancellation Policy

Cancelling

Cancel any time in Settings → Manage billing. Your plan stays active until the end of the period you paid for, and then does not renew. You can export your photos before then.

Refunds

• First payment: if you are not satisfied, ask within 14 days of your first payment and we will refund it in full.
• Renewals: renewal charges are not refundable once the new period has started, except where the law requires it or we billed you in error. Contact us within 7 days of a renewal if it was unintended and we will review it.
• Delivery overage: usage charges reflect actual delivery and are not refundable unless they were calculated incorrectly.
• Plan changes: upgrades and downgrades are prorated automatically; the difference shows on your next invoice.

How to ask

Email support@shotlocker.com from your account email. Approved refunds return to the original payment method, usually within 5–10 business days. Your local consumer rights are not affected by this policy.